Privacy Policy

Version Date: January 1st 2026

We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting our website you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website:
Information you supply to us
You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number,
Information our website automatically collects about you.
With regard to each of your visits to our website we may automatically collect information including the following:
technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
How we may use the information we collect
We use the information in the following ways:
  • To provide you with information and/or services that you request from us;
  • To administer our site including troubleshooting and statistical purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • For security and debugging as part of our efforts to keep our site safe and secure.
  • This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party hosting provider (FlyWheel) to facilitate the running and management of this website.
We do not rent, sell or share personal information about you with other people or non-affiliated companies, any external sources required by your website such as mailing lists from service providers such as mailchimp, sendinblue etc, are subject to your own user agreement per the terms of your account with the provider themselves.
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to us at our email address listed at the bottom of this page. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be submitted via email using the address or contact form at the bottom of this page.
GOOGLE REVIEWS

Expertise You Can Trust, Proven by Our Patients

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Matt & Claire Waymark profile picture
Matt & Claire Waymark
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Great experience with Alan, he listened really carefully to my son’s symptoms and devised an exercise plan that my son has been motivated to complete. Thank you - would come back again in future.
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Samantha Tuff profile picture
Samantha Tuff
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Runners massage was excellent . Filip was very friendly and communicative throughout. Definitely recommend and I will return
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Volodymyr Volodymyr profile picture
Volodymyr Volodymyr
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I had a great experience at this physiotherapy clinic. The staff were friendly, professional, and made me feel comfortable from my very first visit. My physiotherapist took the time to understand my condition, explained everything clearly, and created a treatment plan that really helped. I’ve noticed a significant improvement in my pain and mobility, and I appreciate the care and support I received throughout my treatment. I highly recommend this clinic to anyone looking for high-quality physiotherapy services.
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Craig Macbeth profile picture
Craig Macbeth
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Pain has disappeared since performing the exercises.
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Jason Wyse profile picture
Jason Wyse
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Barry at Prime Sports physio has been fantastic throughout my recovery after meniscus surgery. His expertise and tailored treatment plan have made a huge difference to my rehabilitation. I highly recommend Barry to anyone looking for a knowledgeable and supportive physiotherapist.
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David Henderson profile picture
David Henderson
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I recently set up an appointment with Alan due to a very sore back. He assessed the problem,did some massage and gave me some exercises to do afterwards. The effect was dramatic and my pain all but disappeared. Alan also gave me some stretching routines to help me with my golf which have worked wonders. This is the third time I’ve used Prime for different issues and every time they’ve done a fantastic job. If you play golf and have a sore back go and see them!!
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Damien O'Looney profile picture
Damien O'Looney
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Always top notch service.
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Tricia Couper profile picture
Tricia Couper
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I had excellent treatment from Barrie for shoulder and neck pain. Barrie took time to assess my condition and explain treatment. Exercises and hands on treatment provided steady improvement reducing pain and improving sleep. I would thoroughly recommend Barrie.
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Claire McCloy profile picture
Claire McCloy
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Can’t recommend Isla Cormie and Prime Sports Physio enough. I have been attending the clinic for regular massages to help with shoulder and back pain. Isla took the time to understand where I was holding tension and what I hoped to achieve from massage, then adapting each session to suit my needs. I’ve noticed a real improvement with less back pain and shoulder tension. And generally feel much more relaxed and looser in my ‘problem’ areas.